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レポート概要
| 本調査レポートでは、自動音声応答（IVR）システムの世界市場を広く調査・分析し、今後の市場展望をまとめております。自動音声応答（IVR）システムの種類別市場規模（家庭用設置機器、PSTN（公衆交換電話網）設置機器、アプリケーションサービスプロバイダー（ASP）/ホステッドIVR）、用途別市場規模（銀行口座＆株式口座残高・送金、調査＆投票、オフィス用コールルーティング、コールセンター用転送、簡単な注文入力処理、選択的情報検索（映画スケジュールなど））、地域別市場規模（北米、アメリカ、ヨーロッパ、アジア、中国、日本、東南アジア、南米、中東、アフリカなど）、市場動向、メーカー別販売量と市場シェア、販売チャネルなどの情報を掲載しています。 ・市場概要 ・メーカー情報（販売量、市場シェア、製品概要、SWOT分析）：IBM、Dialogic Corporation、AVAYA.、Aspect Software、Convergys Corp、AT and T、Syntellect、Cisco Systems、BCE、Enghouse Systems Limited、Philips Speech Processing、West Corporation、Genesys Telecommunications Laboratories、Verizon Communications、Nuance Communications、Healthcare Technology Systems (HTS)、Holly Connects、Voxeo Corporation、Mitel Networks Corporation ・地域別グローバル市場分析 2015年-2020年 ・自動音声応答（IVR）システムの北米市場（アメリカ、カナダ、メキシコ） ・自動音声応答（IVR）システムのヨーロッパ市場（ドイツ、イギリス、フランス、ロシア、イタリア） ・自動音声応答（IVR）システムのアジア市場（中国、日本、韓国、インド、東南アジア、オーストラリア） ・自動音声応答（IVR）システムの南米市場（ブラジル、アルゼンチン） ・自動音声応答（IVR）システムの中東・アフリカ市場（サウジアラビア、トルコ、エジプト、南アフリカ） ・種類別分析：家庭用設置機器、PSTN（公衆交換電話網）設置機器、アプリケーションサービスプロバイダー（ASP）/ホステッドIVR ・用途別分析：銀行口座＆株式口座残高・送金、調査＆投票、オフィス用コールルーティング、コールセンター用転送、簡単な注文入力処理、選択的情報検索（映画スケジュールなど） ・地域別市場規模予測 2021年-2025年 ・販売チャネル、流通業者、代理店 ・調査の結果・結論 |
Market Overview
The global Interactive Voice Response (IVR) System market size is expected to gain market growth in the forecast period of 2020 to 2025, with a CAGR of xx% in the forecast period of 2020 to 2025 and will expected to reach USD xx million by 2025, from USD xx million in 2019.
The Interactive Voice Response (IVR) System market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
Market segmentation
Interactive Voice Response (IVR) System market is split by Type and by Application. For the period 2015-2025, the growth among segments provide accurate calculations and forecasts for sales by Type and by Application in terms of volume and value. This analysis can help you expand your business by targeting qualified niche markets.
By Type, Interactive Voice Response (IVR) System market has been segmented into
Equipment Installed on the Customer Premises
Equipment Installed in the PSTN (Public Switched Telephone Network)
Application Service Provider (ASP) / hosted IVR
By Application, Interactive Voice Response (IVR) System has been segmented into:
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
Regions and Countries Level Analysis
Regional analysis is another highly comprehensive part of the research and analysis study of the global Interactive Voice Response (IVR) System market presented in the report. This section sheds light on the sales growth of different regional and country-level Interactive Voice Response (IVR) System markets. For the historical and forecast period 2015 to 2025, it provides detailed and accurate country-wise volume analysis and region-wise market size analysis of the global Interactive Voice Response (IVR) System market.
The report offers in-depth assessment of the growth and other aspects of the Interactive Voice Response (IVR) System market in important countries (regions), including:
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, etc.)
Middle East & Africa (Saudi Arabia, Egypt, Nigeria and South Africa)
Competitive Landscape and Interactive Voice Response (IVR) System Market Share Analysis
Interactive Voice Response (IVR) System competitive landscape provides details by vendors, including company overview, company total revenue (financials), market potential, global presence, Interactive Voice Response (IVR) System sales and revenue generated, market share, price, production sites and facilities, SWOT analysis, product launch. For the period 2015-2020, this study provides the Interactive Voice Response (IVR) System sales, revenue and market share for each player covered in this report.
The major players covered in Interactive Voice Response (IVR) System are:
IBM
Dialogic Corporation
AVAYA.
Aspect Software
Convergys Corp
AT and T
Syntellect
Cisco Systems
BCE
Enghouse Systems Limited
Philips Speech Processing
West Corporation
Genesys Telecommunications Laboratories
Verizon Communications
Nuance Communications
Healthcare Technology Systems (HTS)
Holly Connects
Voxeo Corporation
Mitel Networks Corporation
Among other players domestic and global, Interactive Voice Response (IVR) System market share data is available for global, North America, Europe, Asia-Pacific, Middle East and Africa and South America separately. Global Info Research analysts understand competitive strengths and provide competitive analysis for each competitor separately.
The content of the study subjects, includes a total of 15 chapters:
Chapter 1, to describe Interactive Voice Response (IVR) System product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top manufacturers of Interactive Voice Response (IVR) System, with price, sales, revenue and global market share of Interactive Voice Response (IVR) System in 2018 and 2019.
Chapter 3, the Interactive Voice Response (IVR) System competitive situation, sales, revenue and global market share of top manufacturers are analyzed emphatically by landscape contrast.
Chapter 4, the Interactive Voice Response (IVR) System breakdown data are shown at the regional level, to show the sales, revenue and growth by regions, from 2015 to 2020.
Chapter 5, 6, 7, 8 and 9, to break the sales data at the country level, with sales, revenue and market share for key countries in the world, from 2015 to 2020.
Chapter 10 and 11, to segment the sales by type and application, with sales market share and growth rate by type, application, from 2015 to 2020.
Chapter 12, Interactive Voice Response (IVR) System market forecast, by regions, type and application, with sales and revenue, from 2020 to 2025.
Chapter 13, 14 and 15, to describe Interactive Voice Response (IVR) System sales channel, distributors, customers, research findings and conclusion, appendix and data source.
Table of Contents
1 Market Overview
1.1 Interactive Voice Response (IVR) System Introduction
1.2 Market Analysis by Type
1.2.1 Overview: Global Interactive Voice Response (IVR) System Revenue by Type: 2015 VS 2019 VS 2025
1.2.2 Equipment Installed on the Customer Premises
1.2.3 Equipment Installed in the PSTN (Public Switched Telephone Network)
1.2.4 Application Service Provider (ASP) / hosted IVR
1.3 Market Analysis by Application
1.3.1 Overview: Global Interactive Voice Response (IVR) System Revenue by Application: 2015 VS 2019 VS 2025
1.3.2 Bank and stock account balances and transfers
1.3.3 Surveys and polls
1.3.4 Office call routing
1.3.5 Call center forwarding
1.3.6 Simple order entry transactions
1.3.7 Selective information lookup (movie schedules, etc.)
1.4 Overview of Global Interactive Voice Response (IVR) System Market
1.4.1 Global Interactive Voice Response (IVR) System Market Status and Outlook (2015-2025)
1.4.2 North America (United States, Canada and Mexico)
1.4.3 Europe (Germany, France, United Kingdom, Russia and Italy)
1.4.4 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.5 South America, Middle East & Africa
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
2 Manufacturers Profiles
2.1 IBM
2.1.1 IBM Details
2.1.2 IBM Major Business and Total Revenue (Financial Highlights) Analysis
2.1.3 IBM SWOT Analysis
2.1.4 IBM Product and Services
2.1.5 IBM Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.2 Dialogic Corporation
2.2.1 Dialogic Corporation Details
2.2.2 Dialogic Corporation Major Business and Total Revenue (Financial Highlights) Analysis
2.2.3 Dialogic Corporation SWOT Analysis
2.2.4 Dialogic Corporation Product and Services
2.2.5 Dialogic Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.3 AVAYA.
2.3.1 AVAYA. Details
2.3.2 AVAYA. Major Business and Total Revenue (Financial Highlights) Analysis
2.3.3 AVAYA. SWOT Analysis
2.3.4 AVAYA. Product and Services
2.3.5 AVAYA. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.4 Aspect Software
2.4.1 Aspect Software Details
2.4.2 Aspect Software Major Business and Total Revenue (Financial Highlights) Analysis
2.4.3 Aspect Software SWOT Analysis
2.4.4 Aspect Software Product and Services
2.4.5 Aspect Software Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.5 Convergys Corp
2.5.1 Convergys Corp Details
2.5.2 Convergys Corp Major Business and Total Revenue (Financial Highlights) Analysis
2.5.3 Convergys Corp SWOT Analysis
2.5.4 Convergys Corp Product and Services
2.5.5 Convergys Corp Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.6 AT and T
2.6.1 AT and T Details
2.6.2 AT and T Major Business and Total Revenue (Financial Highlights) Analysis
2.6.3 AT and T SWOT Analysis
2.6.4 AT and T Product and Services
2.6.5 AT and T Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.7 Syntellect
2.7.1 Syntellect Details
2.7.2 Syntellect Major Business and Total Revenue (Financial Highlights) Analysis
2.7.3 Syntellect SWOT Analysis
2.7.4 Syntellect Product and Services
2.7.5 Syntellect Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.8 Cisco Systems
2.8.1 Cisco Systems Details
2.8.2 Cisco Systems Major Business and Total Revenue (Financial Highlights) Analysis
2.8.3 Cisco Systems SWOT Analysis
2.8.4 Cisco Systems Product and Services
2.8.5 Cisco Systems Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.9 BCE
2.9.1 BCE Details
2.9.2 BCE Major Business and Total Revenue (Financial Highlights) Analysis
2.9.3 BCE SWOT Analysis
2.9.4 BCE Product and Services
2.9.5 BCE Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.10 Enghouse Systems Limited
2.10.1 Enghouse Systems Limited Details
2.10.2 Enghouse Systems Limited Major Business and Total Revenue (Financial Highlights) Analysis
2.10.3 Enghouse Systems Limited SWOT Analysis
2.10.4 Enghouse Systems Limited Product and Services
2.10.5 Enghouse Systems Limited Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.11 Philips Speech Processing
2.11.1 Philips Speech Processing Details
2.11.2 Philips Speech Processing Major Business and Total Revenue (Financial Highlights) Analysis
2.11.3 Philips Speech Processing SWOT Analysis
2.11.4 Philips Speech Processing Product and Services
2.11.5 Philips Speech Processing Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.12 West Corporation
2.12.1 West Corporation Details
2.12.2 West Corporation Major Business and Total Revenue (Financial Highlights) Analysis
2.12.3 West Corporation SWOT Analysis
2.12.4 West Corporation Product and Services
2.12.5 West Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.13 Genesys Telecommunications Laboratories
2.13.1 Genesys Telecommunications Laboratories Details
2.13.2 Genesys Telecommunications Laboratories Major Business and Total Revenue (Financial Highlights) Analysis
2.13.3 Genesys Telecommunications Laboratories SWOT Analysis
2.13.4 Genesys Telecommunications Laboratories Product and Services
2.13.5 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.14 Verizon Communications
2.14.1 Verizon Communications Details
2.14.2 Verizon Communications Major Business and Total Revenue (Financial Highlights) Analysis
2.14.3 Verizon Communications SWOT Analysis
2.14.4 Verizon Communications Product and Services
2.14.5 Verizon Communications Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.15 Nuance Communications
2.15.1 Nuance Communications Details
2.15.2 Nuance Communications Major Business and Total Revenue (Financial Highlights) Analysis
2.15.3 Nuance Communications SWOT Analysis
2.15.4 Nuance Communications Product and Services
2.15.5 Nuance Communications Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.16 Healthcare Technology Systems (HTS)
2.16.1 Healthcare Technology Systems (HTS) Details
2.16.2 Healthcare Technology Systems (HTS) Major Business and Total Revenue (Financial Highlights) Analysis
2.16.3 Healthcare Technology Systems (HTS) SWOT Analysis
2.16.4 Healthcare Technology Systems (HTS) Product and Services
2.16.5 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.17 Holly Connects
2.17.1 Holly Connects Details
2.17.2 Holly Connects Major Business and Total Revenue (Financial Highlights) Analysis
2.17.3 Holly Connects SWOT Analysis
2.17.4 Holly Connects Product and Services
2.17.5 Holly Connects Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.18 Voxeo Corporation
2.18.1 Voxeo Corporation Details
2.18.2 Voxeo Corporation Major Business and Total Revenue (Financial Highlights) Analysis
2.18.3 Voxeo Corporation SWOT Analysis
2.18.4 Voxeo Corporation Product and Services
2.18.5 Voxeo Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
2.19 Mitel Networks Corporation
2.19.1 Mitel Networks Corporation Details
2.19.2 Mitel Networks Corporation Major Business and Total Revenue (Financial Highlights) Analysis
2.19.3 Mitel Networks Corporation SWOT Analysis
2.19.4 Mitel Networks Corporation Product and Services
2.19.5 Mitel Networks Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
3 Sales, Revenue and Market Share by Manufacturer
3.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Manufacturer (2018-2019)
3.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Manufacturer (2018-2019)
3.3 Market Concentration Rate
3.3.1 Top 3 Interactive Voice Response (IVR) System Manufacturer Market Share in 2019
3.3.2 Top 6 Interactive Voice Response (IVR) System Manufacturer Market Share in 2019
3.4 Market Competition Trend
4 Global Market Analysis by Regions
4.1 Global Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Regions
4.1.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Regions (2015-2020)
4.1.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Regions (2015-2020)
4.2 North America Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
4.3 Europe Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
4.4 Asia-Pacific Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
4.5 South America Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
4.6 Middle East and Africa Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
5 North America by Country
5.1 North America Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Country
5.1.1 North America Interactive Voice Response (IVR) System Sales and Market Share by Country (2015-2020)
5.1.2 North America Interactive Voice Response (IVR) System Revenue and Market Share by Country (2015-2020)
5.2 United States Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
5.3 Canada Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
5.4 Mexico Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
6 Europe by Country
6.1 Europe Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Country
6.1.1 Europe Interactive Voice Response (IVR) System Sales and Market Share by Country (2015-2020)
6.1.2 Europe Interactive Voice Response (IVR) System Revenue and Market Share by Country (2015-2020)
6.2 Germany Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
6.3 UK Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
6.4 France Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
6.5 Russia Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
6.6 Italy Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
7 Asia-Pacific by Regions
7.1 Asia-Pacific Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Regions
7.1.1 Asia-Pacific Interactive Voice Response (IVR) System Sales and Market Share by Regions (2015-2020)
7.1.2 Asia-Pacific Interactive Voice Response (IVR) System Revenue and Market Share by Regions (2015-2020)
7.2 China Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
7.3 Japan Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
7.4 Korea Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
7.5 India Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
7.6 Southeast Asia Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
7.7 Australia Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
8 South America by Country
8.1 South America Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Country
8.1.1 South America Interactive Voice Response (IVR) System Sales and Market Share by Country (2015-2020)
8.1.2 South America Interactive Voice Response (IVR) System Revenue and Market Share by Country (2015-2020)
8.2 Brazil Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
8.3 Argentina Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
9 Middle East & Africa by Countries
9.1 Middle East & Africa Interactive Voice Response (IVR) System Sales, Revenue and Market Share by Country
9.1.1 Middle East & Africa Interactive Voice Response (IVR) System Sales and Market Share by Country (2015-2020)
9.1.2 Middle East & Africa Interactive Voice Response (IVR) System Revenue and Market Share by Country (2015-2020)
9.2 Saudi Arabia Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
9.3 Turkey Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
9.4 Egypt Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
9.5 South Africa Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
10 Market Segment by Type
10.1 Global Interactive Voice Response (IVR) System Sales and Market Share by Type (2015-2020)
10.2 Global Interactive Voice Response (IVR) System Revenue and Market Share by Type (2015-2020)
10.3 Global Interactive Voice Response (IVR) System Price by Type (2015-2020)
11 Global Interactive Voice Response (IVR) System Market Segment by Application
11.1 Global Interactive Voice Response (IVR) System Sales Market Share by Application (2015-2020)
11.2 Global Interactive Voice Response (IVR) System Revenue Market Share by Application (2015-2020)
11.3 Global Interactive Voice Response (IVR) System Price by Application (2015-2020)
12 Market Forecast
12.1 Global Interactive Voice Response (IVR) System Sales, Revenue and Growth Rate (2021-2025)
12.2 Interactive Voice Response (IVR) System Market Forecast by Regions (2021-2025)
12.2.1 North America Interactive Voice Response (IVR) System Market Forecast (2021-2025)
12.2.2 Europe Interactive Voice Response (IVR) System Market Forecast (2021-2025)
12.2.3 Asia-Pacific Interactive Voice Response (IVR) System Market Forecast (2021-2025)
12.2.4 South America Interactive Voice Response (IVR) System Market Forecast (2021-2025)
12.2.5 Middle East & Africa Interactive Voice Response (IVR) System Market Forecast (2021-2025)
12.3 Interactive Voice Response (IVR) System Market Forecast by Type (2021-2025)
12.3.1 Global Interactive Voice Response (IVR) System Sales Forecast by Type (2021-2025)
12.3.2 Global Interactive Voice Response (IVR) System Market Share Forecast by Type (2021-2025)
12.4 Interactive Voice Response (IVR) System Market Forecast by Application (2021-2025)
12.4.1 Global Interactive Voice Response (IVR) System Sales Forecast by Application (2021-2025)
12.4.2 Global Interactive Voice Response (IVR) System Market Share Forecast by Application (2021-2025)
13 Sales Channel, Distributors, Traders and Dealers
13.1 Sales Channel
13.1.1 Direct Marketing
13.1.2 Indirect Marketing
13.2 Distributors, Traders and Dealers
14 Research Findings and Conclusion
15 Appendix
15.1 Methodology
15.2 Data Source
15.3 Disclaimer
15.4 About US
Table 1. Global Interactive Voice Response (IVR) System Revenue (USD Million) by Type: 2015 VS 2019 VS 2025
Table 2. Breakdown of Interactive Voice Response (IVR) System by Company Type (Tier 1, Tier 2 and Tier 3)
Table 3. Global Interactive Voice Response (IVR) System Revenue (USD Million) by Application: 2015 VS 2019 VS 2025
Table 4. Market Opportunities in Next Few Years
Table 5. Market Risks Analysis
Table 6. Market Drivers
Table 7. IBM Basic Information, Manufacturing Base and Competitors
Table 8. IBM Interactive Voice Response (IVR) System Major Business
Table 9. IBM Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 10. IBM SWOT Analysis
Table 11. IBM Interactive Voice Response (IVR) System Product and Services
Table 12. IBM Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 13. Dialogic Corporation Basic Information, Manufacturing Base and Competitors
Table 14. Dialogic Corporation Interactive Voice Response (IVR) System Major Business
Table 15. Dialogic Corporation Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 16. Dialogic Corporation SWOT Analysis
Table 17. Dialogic Corporation Interactive Voice Response (IVR) System Product and Services
Table 18. Dialogic Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 19. AVAYA. Basic Information, Manufacturing Base and Competitors
Table 20. AVAYA. Interactive Voice Response (IVR) System Major Business
Table 21. AVAYA. Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 22. AVAYA. SWOT Analysis
Table 23. AVAYA. Interactive Voice Response (IVR) System Product and Services
Table 24. AVAYA. Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 25. Aspect Software Basic Information, Manufacturing Base and Competitors
Table 26. Aspect Software Interactive Voice Response (IVR) System Major Business
Table 27. Aspect Software Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 28. Aspect Software SWOT Analysis
Table 29. Aspect Software Interactive Voice Response (IVR) System Product and Services
Table 30. Aspect Software Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 31. Convergys Corp Basic Information, Manufacturing Base and Competitors
Table 32. Convergys Corp Interactive Voice Response (IVR) System Major Business
Table 33. Convergys Corp Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 34. Convergys Corp SWOT Analysis
Table 35. Convergys Corp Interactive Voice Response (IVR) System Product and Services
Table 36. Convergys Corp Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 37. AT and T Basic Information, Manufacturing Base and Competitors
Table 38. AT and T Interactive Voice Response (IVR) System Major Business
Table 39. AT and T Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 40. AT and T SWOT Analysis
Table 41. AT and T Interactive Voice Response (IVR) System Product and Services
Table 42. AT and T Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 43. Syntellect Basic Information, Manufacturing Base and Competitors
Table 44. Syntellect Interactive Voice Response (IVR) System Major Business
Table 45. Syntellect Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 46. Syntellect SWOT Analysis
Table 47. Syntellect Interactive Voice Response (IVR) System Product and Services
Table 48. Syntellect Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 49. Cisco Systems Basic Information, Manufacturing Base and Competitors
Table 50. Cisco Systems Interactive Voice Response (IVR) System Major Business
Table 51. Cisco Systems Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 52. Cisco Systems SWOT Analysis
Table 53. Cisco Systems Interactive Voice Response (IVR) System Product and Services
Table 54. Cisco Systems Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 55. BCE Basic Information, Manufacturing Base and Competitors
Table 56. BCE Interactive Voice Response (IVR) System Major Business
Table 57. BCE Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 58. BCE SWOT Analysis
Table 59. BCE Interactive Voice Response (IVR) System Product and Services
Table 60. BCE Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 61. Enghouse Systems Limited Basic Information, Manufacturing Base and Competitors
Table 62. Enghouse Systems Limited Interactive Voice Response (IVR) System Major Business
Table 63. Enghouse Systems Limited Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 64. Enghouse Systems Limited SWOT Analysis
Table 65. Enghouse Systems Limited Interactive Voice Response (IVR) System Product and Services
Table 66. Enghouse Systems Limited Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 67. Philips Speech Processing Basic Information, Manufacturing Base and Competitors
Table 68. Philips Speech Processing Interactive Voice Response (IVR) System Major Business
Table 69. Philips Speech Processing Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 70. Philips Speech Processing SWOT Analysis
Table 71. Philips Speech Processing Interactive Voice Response (IVR) System Product and Services
Table 72. Philips Speech Processing Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 73. West Corporation Basic Information, Manufacturing Base and Competitors
Table 74. West Corporation Interactive Voice Response (IVR) System Major Business
Table 75. West Corporation Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 76. West Corporation SWOT Analysis
Table 77. West Corporation Interactive Voice Response (IVR) System Product and Services
Table 78. West Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 79. Genesys Telecommunications Laboratories Basic Information, Manufacturing Base and Competitors
Table 80. Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Major Business
Table 81. Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 82. Genesys Telecommunications Laboratories SWOT Analysis
Table 83. Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Product and Services
Table 84. Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 85. Verizon Communications Basic Information, Manufacturing Base and Competitors
Table 86. Verizon Communications Interactive Voice Response (IVR) System Major Business
Table 87. Verizon Communications Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 88. Verizon Communications SWOT Analysis
Table 89. Verizon Communications Interactive Voice Response (IVR) System Product and Services
Table 90. Verizon Communications Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 91. Nuance Communications Basic Information, Manufacturing Base and Competitors
Table 92. Nuance Communications Interactive Voice Response (IVR) System Major Business
Table 93. Nuance Communications Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 94. Nuance Communications SWOT Analysis
Table 95. Nuance Communications Interactive Voice Response (IVR) System Product and Services
Table 96. Nuance Communications Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 97. Healthcare Technology Systems (HTS) Basic Information, Manufacturing Base and Competitors
Table 98. Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Major Business
Table 99. Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 100. Healthcare Technology Systems (HTS) SWOT Analysis
Table 101. Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Product and Services
Table 102. Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 103. Holly Connects Basic Information, Manufacturing Base and Competitors
Table 104. Holly Connects Interactive Voice Response (IVR) System Major Business
Table 105. Holly Connects Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 106. Holly Connects SWOT Analysis
Table 107. Holly Connects Interactive Voice Response (IVR) System Product and Services
Table 108. Holly Connects Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 109. Voxeo Corporation Interactive Voice Response (IVR) System Type and Application
Table 110. Voxeo Corporation Interactive Voice Response (IVR) System Major Business
Table 111. Voxeo Corporation Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 112. Voxeo Corporation SWOT Analysis
Table 113. Voxeo Corporation Interactive Voice Response (IVR) System Product and Services
Table 114. Voxeo Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 115. Mitel Networks Corporation Basic Information, Manufacturing Base and Competitors
Table 116. Mitel Networks Corporation Interactive Voice Response (IVR) System Major Business
Table 117. Mitel Networks Corporation Interactive Voice Response (IVR) System Total Revenue (USD Million) (2017-2018)
Table 118. Mitel Networks Corporation SWOT Analysis
Table 119. Mitel Networks Corporation Interactive Voice Response (IVR) System Product and Services
Table 120. Mitel Networks Corporation Interactive Voice Response (IVR) System Sales, Price, Revenue, Gross Margin and Market Share (2018-2019)
Table 121. Global Interactive Voice Response (IVR) System Sales by Manufacturer (2018-2019) (K Units)
Table 122. Global Interactive Voice Response (IVR) System Revenue by Manufacturer (2018-2019) (USD Million)
Table 123. Global Interactive Voice Response (IVR) System Sales by Regions (2015-2020) (K Units)
Table 124. Global Interactive Voice Response (IVR) System Sales Market Share by Regions (2015-2020)
Table 125. Global Interactive Voice Response (IVR) System Revenue by Regions (2015-2020) (USD Million)
Table 126. North America Interactive Voice Response (IVR) System Sales by Countries (2015-2020) (K Units)
Table 127. North America Interactive Voice Response (IVR) System Sales Market Share by Countries (2015-2020)
Table 128. North America Interactive Voice Response (IVR) System Revenue by Countries (2015-2020) (USD Million)
Table 129. North America Interactive Voice Response (IVR) System Revenue Market Share by Countries (2015-2020)
Table 130. Europe Interactive Voice Response (IVR) System Sales by Countries (2015-2020) (K Units)
Table 131. Europe Interactive Voice Response (IVR) System Sales Market Share by Countries (2015-2020)
Table 132. Europe Interactive Voice Response (IVR) System Revenue by Countries (2015-2020) (USD Million)
Table 133. Asia-Pacific Interactive Voice Response (IVR) System Sales by Regions (2015-2020) (K Units)
Table 134. Asia-Pacific Interactive Voice Response (IVR) System Sales Market Share by Regions (2015-2020)
Table 135. Asia-Pacific Interactive Voice Response (IVR) System Revenue by Regions (2015-2020) (USD Million)
Table 136. South America Interactive Voice Response (IVR) System Sales by Countries (2015-2020) (K Units)
Table 137. South America Interactive Voice Response (IVR) System Sales Market Share by Countries (2015-2020)
Table 138. South America Interactive Voice Response (IVR) System Revenue by Countries (2015-2020) (USD Million)
Table 139. South America Interactive Voice Response (IVR) System Revenue Market Share by Countries (2015-2020)
Table 140. Middle East & Africa Interactive Voice Response (IVR) System Sales by Countries (2015-2020) (K Units)
Table 141. Middle East & Africa Interactive Voice Response (IVR) System Sales Market Share by Countries (2015-2020)
Table 142. Middle East & Africa Interactive Voice Response (IVR) System Revenue by Countries (2015-2020) (USD Million)
Table 143. Middle East & Africa Interactive Voice Response (IVR) System Revenue Market Share by Countries (2015-2020)
Table 144. Global Interactive Voice Response (IVR) System Sales by Type (2015-2020) (K Units)
Table 145. Global Interactive Voice Response (IVR) System Sales Share by Type (2015-2020)
Table 146. Global Interactive Voice Response (IVR) System Revenue by Type (2015-2020) (USD Million)
Table 147. Global Interactive Voice Response (IVR) System Revenue Share by Type (2015-2020)
Table 148. Global Interactive Voice Response (IVR) System Sales by Application (2015-2020) (K Units)
Table 149. Global Interactive Voice Response (IVR) System Sales Share by Application (2015-2020)
Table 150. Global Interactive Voice Response (IVR) System Sales Forecast by Regions (2021-2025) (K Units)
Table 151. Global Interactive Voice Response (IVR) System Market Share Forecast by Regions (2021-2025)
Table 152. Global Interactive Voice Response (IVR) System Sales Forecast by Type (2021-2025) (K Units)
Table 153. Global Interactive Voice Response (IVR) System Market Share Forecast by Type (2021-2025)
Table 154. Global Interactive Voice Response (IVR) System Sales Forecast by Application (2021-2025)
Table 155. Global Interactive Voice Response (IVR) System Market Share Forecast by Application (2021-2025)
Table 156. Direct Channel Pros & Cons
Table 157. Indirect Channel Pros & Cons
Table 158. Distributors/Traders/ Dealers List
List of Figures
Figure 1. Interactive Voice Response (IVR) System Picture
Figure 2. Global Sales Market Share of Interactive Voice Response (IVR) System by Type in 2019
Figure 3. Equipment Installed on the Customer Premises Picture
Figure 4. Equipment Installed in the PSTN (Public Switched Telephone Network) Picture
Figure 5. Application Service Provider (ASP) / hosted IVR Picture
Figure 6. Interactive Voice Response (IVR) System Sales Market Share by Application in 2018
Figure 7. Bank and stock account balances and transfers Picture
Figure 8. Surveys and polls Picture
Figure 9. Office call routing Picture
Figure 10. Call center forwarding Picture
Figure 11. Simple order entry transactions Picture
Figure 12. Selective information lookup (movie schedules, etc.) Picture
Figure 13. Global Interactive Voice Response (IVR) System Market Status and Outlook (2015-2025) (USD Million)
Figure 14. United States Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 15. Canada Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 16. Mexico Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 17. Germany Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 18. France Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 19. UK Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 20. Russia Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 21. Italy Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 22. China Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 23. Japan Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 24. Korea Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 25. India Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 26. Southeast Asia Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 27. Australia Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025) (USD Million)
Figure 28. Brazil Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 29. Egypt Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 30. Saudi Arabia Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 31. South Africa Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 32. Turkey Interactive Voice Response (IVR) System Revenue (Value) and Growth Rate (2015-2025)
Figure 33. Global Interactive Voice Response (IVR) System Sales Market Share by Manufacturer in 2019
Figure 34. Global Interactive Voice Response (IVR) System Revenue Market Share by Manufacturer in 2019
Figure 35. Top 3 Interactive Voice Response (IVR) System Manufacturer (Revenue) Market Share in 2019
Figure 36. Top 6 Interactive Voice Response (IVR) System Manufacturer (Revenue) Market Share in 2019
Figure 37. Key Manufacturer Market Share Trend
Figure 38. Global Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 39. Global Interactive Voice Response (IVR) System Revenue and Growth Rate (2015-2020) (USD Million)
Figure 40. Global Interactive Voice Response (IVR) System Revenue Market Share by Regions (2015-2020)
Figure 41. Global Interactive Voice Response (IVR) System Revenue Market Share by Regions in 2018
Figure 42. North America Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
Figure 43. Europe Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
Figure 44. Asia-Pacific Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
Figure 45. South America Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
Figure 46. Middle East & Africa Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020)
Figure 47. North America Interactive Voice Response (IVR) System Revenue and Growth Rate (2015-2020) (USD Million)
Figure 48. North America Interactive Voice Response (IVR) System Sales Market Share by Countries (2015-2020)
Figure 49. North America Interactive Voice Response (IVR) System Sales Market Share by Countries in 2018
Figure 50. North America Interactive Voice Response (IVR) System Revenue Market Share by Countries (2015-2020) (USD Million)
Figure 51. North America Interactive Voice Response (IVR) System Revenue Market Share by Countries in 2018
Figure 52. United States Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 53. Canada Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 54. Mexico Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 55. Europe Interactive Voice Response (IVR) System Revenue and Growth Rate (2015-2020) (USD Million)
Figure 56. Europe Interactive Voice Response (IVR) System Revenue Market Share by Countries (2015-2020)
Figure 57. Europe Interactive Voice Response (IVR) System Revenue Market Share by Countries in 2019
Figure 58. Germany Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 59. UK Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 60. France Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 61. Russia Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 62. Italy Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 63. Asia-Pacific Interactive Voice Response (IVR) System Revenue and Growth Rate (2015-2020) (USD Million)
Figure 64. Asia-Pacific Interactive Voice Response (IVR) System Sales Market Share by Regions 2019
Figure 65. Asia-Pacific Interactive Voice Response (IVR) System Revenue Market Share by Regions 2019
Figure 66. China Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 67. Japan Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 68. Korea Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 69. India Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 70. Southeast Asia Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 71. South America Interactive Voice Response (IVR) System Revenue and Growth Rate (2015-2020) (USD Million)
Figure 72. South America Interactive Voice Response (IVR) System Sales Market Share by Countries in 2019
Figure 73. South America Interactive Voice Response (IVR) System Revenue Market Share by Countries in 2019
Figure 74. Brazil Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 75. Argentina Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 76. Middle East and Africa Interactive Voice Response (IVR) System Revenue and Growth Rate (2015-2020) (USD Million)
Figure 77. Middle East and Africa Interactive Voice Response (IVR) System Sales Market Share by Countries in 2019
Figure 78. Middle East and Africa Interactive Voice Response (IVR) System Revenue Market Share by Countries (2015-2020)
Figure 79. Middle East and Africa Interactive Voice Response (IVR) System Revenue Market Share by Countries in 2019
Figure 80. Saudi Arabia Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 81. Egypt Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 82. Turkey Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 83. South Africa Interactive Voice Response (IVR) System Sales and Growth Rate (2015-2020) (K Units)
Figure 84. Global Interactive Voice Response (IVR) System Sales and Growth Rate (2021-2025) (K Units)
Figure 85. Global Interactive Voice Response (IVR) System Revenue and Growth Rate (2021-2025) (USD Million)
Figure 86. North America Sales Interactive Voice Response (IVR) System Market Forecast (2021-2025) (K Units)
Figure 87. Europe Sales Interactive Voice Response (IVR) System Market Forecast (2021-2025) (K Units)
Figure 88. Asia-Pacific Sales Interactive Voice Response (IVR) System Market Forecast (2021-2025) (K Units)
Figure 89. South America Sales Interactive Voice Response (IVR) System Market Forecast (2021-2025) (K Units)
Figure 90. Middle East & Africa Sales Interactive Voice Response (IVR) System Market Forecast (2021-2025) (K Units)
Figure 91. Sales Channel: Direct Channel vs Indirect Channel
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